Feedback is simply information from past action that you absolutely must have for future success with customers, employees, and money. If you and your co-workers avoid feedback or provide inaccurate feedback to one another (as in “everything’s OK” when it isn’t), you will go off your intended path and burn away time, energy, talent, money, and people’s positivity. You need to create a transparent work environment in which feedback is welcome, gowing in all directions, and readily applied to create positive improvements. This applies to both positive feedback—when you need to identify best practices and corrective feedback—when people need to shift their approaches.
A transparent feedback environment sounds good, doesn’t it? Although massive information is available via systems and technology, it turns out that accurate information between humans isn’t forthcoming. Here are three (3) major reasons why: Fear, dread, and avoidance on the part of business leaders to share feedback honestly. In fact, that is the norm. Based on Anna’s research with companies in diverse industries, sizes, and locations around the world, 80% of leaders at all levels are not effective at giving honest, helpful feedback and about 25% never give feedback at all, except when they are required to provide performance reviews. Flight or fight chemicals in the brain are invoked whenever the thought of feedback is broached, and this creates stress for both feedback givers and receivers.
Reluctance to hurt feelings and disturb the positivity is common in a start-up enterprise. Other management styles (Anna calls them Feedback Zones) or belief systems are operating. She describes four in her book, The Feedback Imperative: Empathizer, Analyzer, Charger, & Motivator. All of these belief systems have positive qualities and unintended consequences, so…Anna developed an easy four-step model called COIN (Connection, Observations, Impact, and Next Steps) and a COIN feedback planner to help you get started.
In this workshop, we’ll talk about:
- Today’s work scene and research about why feedback is more important–yet scarcer than ever before
- Brain science and how feedback affects your feelings
- Your own feedback “zone” and how to move beyond your feedback limitations based on a short, fun, self-assessment
- Anything and everything you have questions about
- Prepare a quick little plan